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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 2	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 5	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

Genesys Cloud CX: Scripting Certification Sample Questions (Q42-Q47):

NEW QUESTION # 42
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

A. Submit a ticket to Genesys Cloud CX support.
B. Add John to Genesys Cloud CX again so that a new invitation will be generated.
C. Resend the invite.
D. Tell John to be patient and wait for the email to arrive.

Answer: C

Explanation:
When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.
This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.

NEW QUESTION # 43
Which data type is not supported in the scripter interface?

A. Number
B. String
C. Boolean
D. Char

Answer: D

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.

NEW QUESTION # 44
Allen is creating a script to populate the customer's details. He needs to display the total due from the previous month's bill and the present month's bill to the agent. Both bill amounts are passed to the scripts as string values. Select the appropriate answer.

A. Convert the string values to numbers and add them using a Dynamic Number variable.
B. Use the Dynamic Number variable to add the bill amounts.
C. Use the Dynamic String variable to add the billing amount.
D. Add the bill amounts together using the String variable.

Answer: A

Explanation:
When dealing with billing amounts passed as string values in a script, the correct approach is to convert the string values to numbers and then add them using a Dynamic Number variable. This ensures that the values are treated as numerical data, allowing for accurate addition and calculations.
Using a Dynamic Number variable after conversion from string to number is the best practice for handling and manipulating numerical data within a script.
References:
* Genesys Cloud CX Scripting Variables and Data Types Documentation.

NEW QUESTION # 45
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

A. The script is locked for editing.
B. The script is shared with other administrators.
C. The script contains critical information.
D. The script is assigned to an outbound dialing campaign.

Answer: D

Explanation:
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.

NEW QUESTION # 46
Identify the template that contains one or more visual components that you can insert into a script page.

A. Script Template
B. Custom Template
C. Component Template

Answer: C

Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.

NEW QUESTION # 47
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2025 GCX-SCR: Latest Genesys Cloud CX: Scripting Certification Free Learning Cram

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